People Operations Manager

Podean is the leading global marketplace marketing agency. We work with progressive brands across the globe to unlock potential on Amazon, Target, Walmart, and other marketplaces. Our services span eCommerce strategy, content creation and optimization, media management, retail operations, data and analytics, consulting, and social commerce. Recent award wins include Digiday’s Best Employer for Remote Employees and Amazon’s Global Expansion Partner Award.

We are seeking an experienced people operations professional to join our marketing agency. As People Operations Manager, you will play a crucial role in shaping our company's HR strategy, ensuring we attract, develop, and retain top talent while fostering a supportive and growth-oriented workplace environment.

Key Responsibilities:

• Talent Acquisition and Management
  • Lead recruitment efforts for specialized roles in the eCommerce marketing space
  • Oversee implementation of an ATS and related hiring processes including offer letter and negotiations
  • Partner with discipline leads to create surveys and exercises to ensure talent aligns with agency values and has the desired skills
• Employee Onboarding
  • Oversee the employee onboarding process
  • Assess existing processes and implement improvements that make onboarding more seamless and ensure candidates are properly integrated into the team
  • Create an onboarding course for new employees and partner with disciple leads to create team-specific onboarding training
• Ongoing Employee Training
  • Work closely with leadership team and discipline leads to identify training needs
  • Coordinate learning opportunities to enhance employee skills and knowledge.
• Performance Management
  • Develop and oversee performance management processes to ensure alignment with agency goals and continuous employee development
  • Create and oversee processes to ensure global compliance
• Employee Relations
  • Act as a trusted advisor to management and employees, handling employee relations issues, conflict resolution, while maintaining a positive company culture.
  • Oversee culture initiatives
• Strategic HR Leadership
  • Provide strategic guidance and leadership in HR initiatives
  • Partner with the leadership team to build out new processes to create operational efficiency and operational excellence both on the team and cross-functionally
  • Innovate HR Practices to be able to adapt to new trends and the needs of the workplace
• HR Policies and Compliance
  • Develop and implement HR policies and procedures specific to the marketing industry, ensuring compliance with relevant laws and regulations.
  • Proactively establish, create, and maintain comprehensive policies and procedures aligned with HR best practices across all relevant areas.
  • Stay informed about current trends, best practices, and regulatory updates in human resources, and employment law, and ensure the people team is up to date on the latest trends
  • Ensure that all employees are aware of all policies and any policy updates
  • Own the Podean Employee Handbook & related policy documentation
• HR Administration
  • Manage day-to-day HR operations in Rippling, including payroll, benefits administration, and HRIS management. Maintain accurate records and ensure data integrity.
  • Oversee and manage the People Team tech stack, and manage and build vendor relationships, researching the right tools, advocating for company needs, and syncing systems to work better together
• HR Metrics and Reporting:
  • Monitor HR metrics to track progress and identify areas for improvement. Prepare reports and analysis for agency leadership.
• Global HR Partner
  • Offering strategic HR support and guidance to regional leadership
  • Staying ahead of local regulations and compliance

Requirements:

• 8+ years in HR generalist or people operations roles within an agency, startup, or similar fast-paced environment
• Deep understanding of HR best practices, employment laws, and regulations relevant to the marketing industry.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and levels.
• Strong organizational skills and attention to detail.
• Bachelor’s degree in Human Resources, Business Administration, or a related field;
• Familiarity with eCommerce and marketplace marketing and related platforms is a plus.