Podean is the leading global marketplace marketing agency. We work with progressive brands across the globe to unlock potential on Amazon, Target, Walmart, and other marketplaces. Our services span eCommerce strategy, content creation and optimization, media management, retail operations, data and analytics, consulting, and social commerce. Recent award wins include Digiday’s Best Employer for Remote Employees and Amazon’s Global Expansion Partner Award.
We are seeking an experienced Marketplace Innovation Manager to join our growing team! As a Marketplace Innovation Manager, you will be responsible for paving the way for our retail team to learn and adapt to new processes, innovations, and tools. You will be at the forefront of keeping our team globally competitive and operating in various marketplaces in different regions.
Key Responsibilities:
- Be first to new marketplace updates and industry hacks, and create an implementation roadmap for the team.
- Spearhead innovation within the retail team through tool review, training, and maximizing functionality that can impact our processes.
- Creative problem-solving in tackling some of the most complex issues encountered by the team
- Maintain our comprehensive process library and communicate important updates to key shareholders.
- Work with our Retail Director and Retail Manager to keep each member of the team up-to-date with processes.
- Help resolve complex retail issues with the retail leadership and SMEs, identifying possible gaps in the current process and making the necessary updates to our SOPs.
- Work with retail SMEs in conducting process training outside of the retail team, including regional teams and clients.
- Collaborate with internal teams for cross-functional training
Experience:
- At least 10 years of experience in various marketplaces, specifically Amazon and Walmart.
- At least 5 years of experience in a client-facing role with an ability to present, train, and demonstrate various Amazon processes to clients.
- At least 3 years of experience in an SME role responsible for training team members, creating SOPs, and managing SOPs.
- At least 3 years of experience in a management role with a track record of scaling a team.
- Preferred Skills:
- Expert-level knowledge in Seller Central and Vendor Central
- Conduct process training
- Process roadmap management
- Adept in learning new technologies and integrating them into current processes
- Soft Skills:
- Strong problem-solving abilities
- Attention to detail.
- Assertive
- Excellent communication skills
- Collaborative mindset.
- Ability to manage multiple projects in a fast-paced environment.