Podean is a leading global marketplace marketing agency. We work with progressive brands across the globe to unlock potential on Amazon, CitrusAds, Criteo and other marketplaces. Our services span eCommerce strategy, content creation and optimisation, media management, retail operations, data and analytics, consulting, and social commerce. Recent award wins include Digiday’s Best Employer for Remote Employees and Amazon’s Global Expansion Partner Award.

We are seeking an experienced Account Manager to partner with our clients and the broader Podean team to develop and execute Amazon and marketplace strategies and unlock incremental brand growth. The ideal candidate will have experience managing clients including client servicing, strategy, project management, and analysis. The expectation is that the account managing will be the lead for our clients across the management of their eCommerce strategy to encompass retail, media, and creative solutions.

What You'll Do

Lead client accounts and work with the media and content leads to ensure that all client accounts are managed effectively and strategically
Develop and lead strategic presentations and business reviews for the client to incorporate inputs across all disciplines that relate to their business objectives and make educated, well-researched recommendations for future activity
Build client trust by educating them on how to be successful in all aspects of Amazon and other marketplaces
Create a roadmap for new work streams and manage various projects with our internal teams to proactively develop the account
Partner with sophisticated clients to drive marketplace strategies and growth initiatives. This includes developing brand strategies, marketing and promotional planning, QBRs, resolving client escalations, and overseeing general Amazon business management and operations to ensure sustained growth and operational excellence
Understand client needs and consult with them from a holistic perspective to unlock the best possible results both on and off Amazon and other marketplaces
Be the internal advocate for your client, understand/ monitor team progress on completion of tasks and communicate this with the client, regularly check their Amazon account, review reporting
Work cross-functionally with sales, retail, media, and creative teams to drive revenue and increase client satisfaction
Own all client meetings, presentations, and documents. Collaboratively create decks, own client call notes, and share recaps, action items, and priorities with clients
Lead communications and manage client expectations and priorities as needed. Ensure that we are building trust as a team with the client

Leverage Amazon’s data and your understanding of Podean’s customers to guide both new and existing clients via business reviews and frequent client sessions
Lead the way in helping clients problem-solve challenges and issues they encounter. We are creative and collaborative in our solutions.
Stay up to date on all things Amazon and communicate Amazon updates, changes, and new opportunities with clients
Once the Amazon foundations are in place, partner with clients to innovate both on and off Amazon

What We're Looking For

2+ years of experience in digital media, eCommerce, or marketing
Degree Qualification
An understanding of the eCommerce landscape, including advertising, retail, and knowledge of Amazon’s tools, mechanisms, and programs
Strong client relationship management skills, excelling in aligning on business goals, creating strategic plans, and driving execution to exceed objectives
Demonstrated ability to communicate effectively across all levels of an organization, from entry-level employees to managers, tailoring messaging to suit diverse audiences
Highly responsive, organized, and detail-oriented, with excellent project management abilities and a proven ability to handle ambiguity while maintaining accountability
Ability to multitask across priorities and work independently in a fast-paced environment.
Growth mindset with integrity, accountability, and the ability to build and sustain strong relationships
High level of proficiency in Microsoft Excel, PowerPoint, and other tools essential for client and team success

If you feel like you have what it takes to join our team, even if your current skill set doesn’t exactly match what we’ve listed above, we’d love to hear from you.

What We Offer

Flexible work policy with a combination of remote and in office (2 days in office per week)
Work from anywhere opportunities: For when you want to visit family interstate or if you simply want to switch up your office set-up every now and again, we provide flexibility
PTO and Paid Holidays
Birthday Leave
Professional development to drive career growth
A collaborative, supportive, and innovative work environment with team-building events and celebrations
No-meeting Fridays: We aim to have no internal or external meetings on a Friday to free up some time for you to catch up and reflect on the week & take some time back for yourself where possible